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Frequently asked questions
An error message does not automatically mean that your machine is defective. Often, the message indicates which part or function requires attention.
Write down the exact error code and have the machine type and serial number handy. Then contact our service department.
Based on this information, we can often determine the cause and what next steps are needed. This way, we can get you back up and running faster.
You can resolve some malfunctions on your own, for example, by checking the settings or restarting the machine.
Is it a mechanical or electrical problem, or does the issue keep recurring? If so, please contact our service department. This will help you prevent further damage and minimize your machine’s downtime.
That depends on the technical condition of your machine, the availability of parts, and the repair costs.
Our service technicians will assess the situation and provide you with honest and objective advice. Sometimes, a repair is the most cost-effective solution. In other cases, an upgrade, overhaul, or replacement is the better choice.
Yes. We supply original parts for the brands we represent. Even for older machines, we can often still supply parts or suggest a suitable alternative.
If a part is no longer available, we’ll work with you to find the solution that best suits your machine.
When submitting your request, please include a photo of the nameplate or the part itself. This will help us identify the correct part more quickly.
We recommend having your machine serviced annually. During a service, we check the machine’s overall condition, make any necessary adjustments, and verify that all parts are still functioning properly.
An annual maintenance check helps detect wear and tear early, prevent unexpected downtime, and maintain your machine’s reliability. Machines that are used intensively may require more frequent maintenance.
During maintenance, we can also check or perform calibration, if applicable. This ensures that your machine continues to operate accurately.
Yes. We can calibrate various measuring instruments or quality tools, such as tensile testers, testers, and grinding pattern labs.
Annual calibration ensures that you can rely on accurate measurement results and that your measuring instruments continue to function properly.
Yes. In many cases, you can retrofit your machine with additional options or features.
For example, special blades, customized guides, or other upgrades that better suit your application. Even if you didn’t select certain options at the time of purchase, it’s often still possible to add them later.
We’d be happy to review which upgrades are available for your machine and advise you on the best solution.
You can park at the Wimec event center: Everdongenlaan 29, 2300 Turnhout.
We provide a pleasant atmosphere with continuous snacks and drinks and a tasty, healthy lunch in the afternoon.
Our event starts at 9:30 am and ends at 5 pm.
